Current Vacancies

Human-Centred Design Academy Lead, APS Level 6/Executive Level 1, BizLab

Apply now Job no: 502717
Employment type: Ongoing
Location: Canberra
Categories: APS Level 6, Executive Level 1

About the team

BizLab is an innovation hub, within the Department of Industry, Innovation and Science, dedicated to developing better solutions for businesses in the private sector through a focus on user-needs and co-design. We combine expertise in innovation, creative problem solving, user research, design and agile methodologies together with subject matter experts across the department to understand the issues, identify opportunities and design solutions that better meet user needs.

In 2018, BizLab established the BizLab Academy which teaches Human-Centred Design (HCD) to other Public Servants across the Australian Public Service (APS). The Academy aims to strengthen our evidence-based policy and service design whilst instilling a citizen-centric culture across the APS.

Our ideal candidate

The BizLab Academy is seeking a highly motivated innovation expert, experienced in the skills of human-centred design to lead the delivery of training sessions. We are seeking a designer who has led projects in HCD, User-Centred Design (UCD), Customer Experience (CX), Service Design or similar discipline and has a passion for sharing their skills and experiences with others.

This is not a learning and development position. To be considered it is imperative you have led HCD projects with proven skills in project management and stakeholder engagement. The successful applicant will be required to:

  • share their experiences in applying HCD techniques within the course
  • design new content modules and expand the current offering
  • continually iterate content to reflect global best practices and ensure the integrity of the course material
  • develop case studies and share project experiences within the course.

The Academy Lead will be supported by a second BizLab staff member in co-delivering the training course.

What you will do

The successful candidate will be expected to lead the delivery of course information and facilitate learning activities to participants. They must be able to give examples and reference their own practical HCD experience for the benefit of the students. They will be required to guide participants through the learning activities and help them to understand the techniques used in HCD.

The aim of the training program is to give participants skills that they can take back to the workplace and apply to their projects. The presenter will need to give advice on how to apply the HCD techniques in their day to day work. In order to make this training ‘stick’, the Academy Lead will manage an extensive alumni program, supporting graduates of the course as needed.

The Academy Lead will also be required to teach other experienced HCD practitioners how to deliver the course within their own agency and manage the ongoing development of the Academy program.


Experience in HCD, UCD, CX, Service Design or Experience Design is essential.

To be eligible for employment in the APS and the department, applicants must be Australian Citizens.

Security Clearance

This position requires a Baseline security clearance. The successful applicant will be required to obtain and maintain a clearance at this level.


The position will be filled at either the APS Level 6 or Executive Level 1, depending on the experience of the successful applicant. A merit pool may be established to fill future ongoing and non-ongoing APS Level 6 and Executive Level 1 vacancies should they become available within 12 months from the date advertised.

This position will be based in Canberra with some travel required to deliver the training to state offices.

How to apply

Your application must not contain any classified or sensitive information. This includes in your application responses, resume and any other documents. Applications containing classified information may not be considered by the selection panel.

You are required to complete your application online. Aligning your responses with the above job description, provide:

  1. A ‘pitch’ telling us how your skills, knowledge, experience and qualifications make you the best person for the job.
  2. Your current CV including the contact details of two referees (CVs must be in .doc, .docx, or .pdf format)

Contact information

For more information regarding this opportunity, please contact Leeanne Douglas via or on 02 6102 9370.

Learn more about the department

The department’s Enterprise Agreement and policies provide for a flexible working environment to assist staff balance their work and home life. Staff and managers work together to balance the operating needs of the work unit with the needs of the individual. Options may include part time working arrangements, working from home or other arrangements as agreed by all parties.

The department is committed to a workplace culture that builds respect, fosters inclusiveness, promotes diversity, embraces the unique skills and qualities of all our employees and is committed to attracting, recruiting and retaining people with disability. If you require some assistance with your application, or need this in an alternative format, please contact the Recruitment Team at or (02) 6276 1235 or refer to our Applying for a position information.

Select the links on the left-hand side of the page for more useful information about a career with the Department of Industry, Innovation and Science.

Advertised: AUS Eastern Daylight Time
Applications close: AUS Eastern Daylight Time

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