About the team
Grants are fundamental to assisting the Australian Government achieve its policy objectives and deliver benefits to Australians. Since July 2016 Commonwealth grants administration has been consolidated into two hubs. AusIndustry, the home of the Business Grants Hub, is now administering grants for 8 Commonwealth agencies including grants which improve business investment and capability, support regional economies and promote science and health research and commercialisation. We are at the forefront of improving the user experience through providing a streamlined and standard approach to grants design and delivery. Our customers include businesses, local government, research and higher education providers, not for profits, community organisations and schools.
Business Operations & Support (BOS) is a newly established section within AusIndustry that provides a comprehensive, integrated support model for staff delivering grants and services on behalf of the Business Grants Hub.
The section works closely with policy, grant delivery and ICT areas to embed standard practices into day to day operations, including system and business processes. We are a multidisciplinary team responsible for project managing the on boarding of grant opportunities, ensuring that delivery areas are business ready for grants administration through training and ensuring proactive engagement with tools and processes.
Our ideal candidate
The Grants Support Officer plays an integral role in the establishment and success of this exciting new space. The successful candidate will be:
- motivated and proactive
- a strong communicator with an ability to convey complex ideas simply
- customer focussed, with strong interpersonal skills and a desire to help others
- a problem solver who can use both analysis and creativity to identify opportunities and implement effective solutions
- adept at building positive working relationships and using established networks
- flexible and adaptable to changing priorities
What you will do
This role will provide you the opportunity to use and build on existing skills and experience, while taking part in establishing and shaping a new support model. Working across a number of systems with staff spread across the country, your duties may include:
- providing support to users seeking advice or assistance with grants management via phone or email channels
- collecting and triaging process and grant management system improvements to determine appropriate solutions
- managing and communicating the impact of process and system changes on our standard practices
- identifying and implementing improvements, and working proactively with staff to ensure grants administration is streamlined and efficient
- assisting with upskilling and training of staff, including the development of materials
- completing user acceptance testing of system changes and bug fixes
- promoting a positive and productive team culture by nurturing working relationship with all stakeholders and customers.
To be eligible for employment in the APS and the department, applicants must be Australian Citizens.
These positions require a Baseline security clearance. The successful applicants will be required to obtain and maintain a clearance at this level.
This recruitment process is being used to fill several APS Level 5 and APS Level 6 positions. A merit pool may be established to fill future ongoing and non-ongoing APS Level 5 and APS Level 6 vacancies, should they become available within 12 months from the date advertised.
How to apply
Your application must not contain any classified or sensitive information. This includes in your application responses, resume and any other documents. Applications containing classified information may not be considered by the selection panel.
You are required to complete your application online. Aligning your responses with the above job description, provide:
- an explanation of how your skills, knowledge and experience will be relevant to this role (limit your response to between 300 and 500 words)
- tell us about three (3) professional achievements within the last 5 years that you are proud of (limit your total response to between 300 and 500 words).
You are also required to provide your current CV with your application. (CVs must be in .doc, .docx, or .pdf format)
For more information regarding this opportunity, please contact Kirsty Bunfield via Kirsty.Bunfield@industry.gov.au or (02) 6102 9825.
Learn more about the department
The department’s Enterprise Agreement and policies provide for a flexible working environment to assist staff balance their work and home life. Staff and managers work together to balance the operating needs of the work unit with the needs of the individual. Options may include part time working arrangements, working from home or other arrangements as agreed by all parties.
The department is committed to a workplace culture that builds respect, fosters inclusiveness, promotes diversity, embraces the unique skills and qualities of all our employees and is committed to attracting, recruiting and retaining people with disability. If you require some assistance with your application, or need this in an alternative format, please contact the Recruitment Team at email@example.com or (02) 6276 1235 or refer to our Applying for a position information.
Select the links on the left-hand side of the page for more useful information about a career with the Department of Industry, Innovation and Science.