Current Vacancies

Customer Service Officer, APS Level 4, AusIndustry - Support for Business

Apply now Job no: 504370
Employment type: Non-Ongoing - Specified Term, Ongoing
Location: Brisbane, Canberra
Categories: APS Level 4

About the team

The Queensland State Office of AusIndustry forms part of the Department of Industry, Innovation and Science and acts as a first point of contact for customers interested in support through AusIndustry programs and services along with providing business intelligence for the department and maintaining a network of key stakeholders.  The Office also supports Senior Executives and Ministers’ with Ministerial reporting, logistical support and intelligence regarding activities taking place within the State.

The Queensland State Office also delivers government programs on behalf of the department and other government entities.  The delivery of these programs is undertaken as part of the Business Grants Hub and the roles will be located within this team.

Our ideal candidate

The ideal candidate will be able to demonstrate strong IT and system skills, and good customer service and communications skills. They will be able to follow direction as well as being self-managing. They will be a team player who builds productive relationships with colleagues. They will work effectively under pressure and to tight deadline, and achieve results in a high volume environment.

What you will do

Successful applicants will:

  • assist with contract management.
  • have strong IT skills and the ability to quickly learn proprietary information management systems which are used for grants contract management.
  • have the ability to work within guidelines, follow procedures, and pay attention to detail, exercise good judgement and make sound decisions.
  • proven ability to work in high volume environment.
  • display strong communication skills with an ability to communicate with variety of stakeholders including businesses, industry groups, government departments and non-government organisations.


To be eligible for employment in the APS and the department, applicants must be Australian Citizens.

Security Clearance

These positions require a Baseline security clearance. The successful applicants will be required to obtain and maintain a clearance at this level.


This recruitment process is being used to fill current ongoing and non-ongoing APS Level 4 positions. A merit pool may be established to fill future ongoing and non-ongoing vacancies should they become available within 12 months from the date advertised.

How to apply

Your application must not contain any classified or sensitive information. This includes in your application responses, resume and any other documents. Applications containing classified information may not be considered by the selection panel.

You are required to complete your application online. Aligning your responses with the above job description, provide an explanation of how your skills, knowledge and experience will be relevant to this role (limit your response to between 300 and 500 words).

You are also required to provide your current CV with your application. (CVs must be in .doc, .docx, or .pdf format)

Contact information

For more information regarding this opportunity, please contact Breege McCann on (07) 3227 4714 or

Learn more about the department

The department’s Enterprise Agreement and policies provide for a flexible working environment to assist staff balance their work and home life. Staff and managers work together to balance the operating needs of the work unit with the needs of the individual. Options may include part time working arrangements, working from home or other arrangements as agreed by all parties.

The department is committed to a workplace culture that builds respect, fosters inclusiveness, promotes diversity, embraces the unique skills and qualities of all our employees and is committed to attracting, recruiting and retaining people with disability. If you require some assistance with your application, or need this in an alternative format, please contact the Recruitment Team at or (02) 6276 1235 or refer to our Applying for a position information.

Select the links on the left-hand side of the page for more useful information about a career with the Department of Industry, Innovation and Science.

Advertised: AUS Eastern Standard Time
Applications close: AUS Eastern Standard Time

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