About the team
The Digital Experience and Engagement team are responsible for the department’s corporate externally facing digital channels, including:
- social media.
Through user-centred content strategy and design, and multi-disciplinary collaboration, the team supports the department to holistically and effectively communicate its strategic priorities, products and services.
Our ideal candidates
Our ideal candidates:
- have excellent research and analysis skills – you assume nothing, question everything and research/collect evidence to gain an understanding of the bigger picture
- are strategic thinkers – you see through a user lens with a whole-of-government mindset, actively looking for linkages and designing externally consumable, and unbiased, content that meets user needs
- are comfortable negotiating and advocating on behalf of the user – you exercise your well-honed interpersonal communication skills in every interaction, because you know relationship building is integral to getting the job done
- write actively and succinctly – you understand that less is more in the digital context, that people are time poor and need to consume information quickly, so you design readable content, in the right format, for the right channel
- enjoy the process of collaborating, sharing and learning together to solve problems – you are aware of your strengths and limitations and welcome constructive feedback, and you similarly feel comfortable sharing and participating in problem solving activities
- thrive in a fast paced working environment – you have much experience simultaneously managing a variety of topics and relationships, you know how to prioritise your work, and you tackle ambiguity with active curiosity
- are inclusive – you’re passionate about making government information accessible to everybody and understand it’s a human right, so you weave this aspect into discussions and decision making
- understand the mechanics of government and the role of the Australian Public Service.
It’s not important that you have ‘Content Design’ experience, but you do have a keen interest in customer experience, excellent research and analysis skills, relationship management skills and demonstrated experience (and appreciation for) writing actively and succinctly.
What you will do
Content Designers collaborate with subject matter experts, and content and communications colleagues across the department, to design critical and user-centred content for our (external) corporate digital channels.
- managing and prioritising multiple content design projects end-to-end (including discovery through to delivery, then testing and learning to optimise the content lifecycle/user experience)
- researching legislation, Administrative Arrangement Orders, strategic priorities and plans to determine the whole-of-government context and our department’s roles and responsibilities
- performing, researching, and analysing qualitative and quantitative user research to determine user needs (with particular emphasis on task-based needs and the end-to-end customer experience)
- deciphering and translating complicated information into easily consumable formats, this includes writing actively and succinctly to grade 9 readability scores and Australian Government style standards
- making content accessible in line with Australian Government website accessibility standards
- publishing content in (Drupal) govCMS content management system (training provided).
To be eligible for employment in the APS and the department, applicants must be Australian Citizens.
These positions require a Baseline security clearance. The successful applicants will be required to obtain and maintain a clearance at this level.
This recruitment process is being used to fill ongoing APS Level 6 positions. A merit pool may be established to fill future ongoing and non-ongoing APS Level 6 vacancies should they become available within 12 months from the date advertised.
How to apply
Your application must not contain any classified or sensitive information. This includes in your application responses, resume and any other documents. Applications containing classified information may not be considered by the selection panel.
You are required to complete your application online. Aligning your responses with the above job description, provide a one page pitch (750 word maximum) explaining how your skills, knowledge and experience will be relevant to this role and why you are the best candidate for the position.
You are also required to provide your current CV with your application. (CVs must be in .doc, .docx, or .pdf format)
Shortlisted applicants will be invited to complete a content design activity as part of the interview/assessment process.
For more information regarding this opportunity, please contact Lara Sette via firstname.lastname@example.org or 02 6102 8935.
Learn more about the department
The department’s Enterprise Agreement and policies provide for a flexible working environment to assist staff balance their work and home life. Staff and managers work together to balance the operating needs of the work unit with the needs of the individual. Options may include part time working arrangements, working from home or other arrangements as agreed by all parties.
The department is committed to a workplace culture that builds respect, fosters inclusiveness, promotes diversity, embraces the unique skills and qualities of all our employees and is committed to attracting, recruiting and retaining people with disability. If you require some assistance with your application, or need this in an alternative format, please contact the Recruitment Team at email@example.com or (02) 6276 1235 or refer to our Applying for a position information.
Select the links on the left-hand side of the page for more useful information about a career with the department.