Current Vacancies

Assistant Director, Executive Level 1, Advocacy, The Australian Small Business and Family Enterprise Ombudsman

Apply now Job no: 506663
Employment type: Non-Ongoing - Specified Term, Ongoing
Location: Canberra
Categories: Executive Level 1

About the team

The Australian Small Business and Family Enterprise Ombudsman is looking for tomorrow’s capable and professional leaders to help drive our advocacy program across a broad range of complex issues.  This is your opportunity to make a positive contribution for small businesses and family enterprises engaging in the Australian business environment.

The role of the Australian Small Business and Family Enterprise Ombudsman is to:
• Assist small businesses to resolve disputes without resorting to costly litigation.  Our dispute resolution service assists with disputes between small business and government and small businesses and other businesses (large or small), including disputes under the Dairy, Franchising, Oil and Horticulture Codes and taxation disputes.  We offer a comprehensive range of alternative dispute resolution services, such as mediation, case appraisal and conciliation.
• Advocate for small businesses and family enterprises and ensure that government policies take into account the needs of the sector.  We directly advise Ministers and government on small business and family enterprise issues and have conducted a large number of inquiries, including into the provision of capital for small business growth, payment times and practices, small business loans, small business access to justice, insolvency practices, and (currently) insurance.

Our ideal candidate

We are recruiting for an Assistant Director (Executive Level 1) position in our Advocacy Team.  Candidates without previous public service experience are strongly encouraged to apply.

A successful candidate must be willing to:
• support and engage with the future direction of the Office;
• be flexible and agile to meet immediate needs and future challenges across the whole Office;
• be able to work on multiple tasks concurrently and subject to tight deadlines;
• be team-orientated, have energy and determination to succeed;
• be able to make sound decisions and exercise judgment; and
• be open, accountable and of high integrity.
Further detail and specific skills relevant to individual role is set out below. 

What you will do

• Team management, including the ability to provide effective and supportive leadership, build team capabilities to meet current and future business needs and effectively manage sensitive issues;
• Build positive, collaborative working relationships with, and be responsive to the needs of, a broad range of stakeholders, including but not limited to Commonwealth government departments and agencies, state and territory agencies, private enterprises, peak industry bodies and individuals on small business and family enterprise matters;
• Provide direct research, policy and other analysis and advice in relation to matters affecting small businesses and family enterprises;
• Demonstrate initiative, flexibility, and capacity to solve problems and work effectively with others while leading a team, and a strong desire to contribute to the work of the Office;
• Deliver a wide range of projects, conducting research and analysis and providing high level advice on complex matters affecting small businesses;
• Assess themes and trends confronting small businesses and family enterprises;
• Prepare reports, briefings, submissions, and other research and correspondence;
• Demonstrate a deep understanding of the challenges facing small and family businesses and a clear desire to support the sector; and
• Represent the Office and engaging with a broad range of small businesses, family enterprises, representative organisations and government agencies.
Our Assistant Directors report to the Director, Advocacy and are responsible for delivery of allocated parts of our consultation, research, projects and other advocacy activities.

For this role we are seeking a person with:
• extensive experience working with, in, or running a small and/or family business
• experience managing and developing a diverse team to build on the current successes of our Office
• peak industry body, banking and financial services and/or policy experience
• exceptional stakeholder engagement skills, and an understanding of the stakeholder landscape
• tertiary qualification(s) in a relevant field, including but not limited to economics/statistics, law, accounting, business, finance and public policy, and
• relevant business/work experience in lieu of tertiary qualifications will also be considered.
Being able to apply your lived experience in dealing with small business issues is a critical component of the role, coupled with flexibility and agility to work across our fast-paced Office.


To be eligible for employment in the APS and the department, applicants must be Australian Citizens.

Security Clearance

These positions require a Baseline security clearance. The successful applicants will be required to obtain and maintain a clearance at this level.


This recruitment process is being used to fill a non-ongoing Executive Level 1 position. A merit pool may be established to fill future ongoing and non-ongoing Executive Level 1 vacancies should they become available within 12 months form the date advertised.

How to apply

You are required to complete your application online. Aligning your responses with the above job description, provide a one page pitch (750 word maximum) explaining how your skills, knowledge and experience will be relevant to this role and why you are the best candidate for the position.

You are also required to provide your current CV with your application. (CVs must be in .doc, .docx, or .pdf format)

Contact information

For more information regarding this opportunity, please contact Alexandra Hordern at or 02 6213 7442.

Learn more about the department

The department’s Enterprise Agreement and policies provide for a flexible working environment to assist staff balance their work and home life. Staff and managers work together to balance the operating needs of the work unit with the needs of the individual. Options may include part time working arrangements, working from home or other arrangements as agreed by all parties.

The department is committed to a workplace culture that builds respect, fosters inclusiveness, promotes diversity, embraces the unique skills and qualities of all our employees and is committed to attracting, recruiting and retaining people with disability. If you require some assistance with your application, or need this in an alternative format, please contact the Recruitment Team at or (02) 6276 1235 or refer to our Applying for a position information.

Select the links on the left-hand side of the page for more useful information about a career with the department

Advertised: AUS Eastern Daylight Time
Applications close: AUS Eastern Daylight Time

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