Current Vacancies

Client Support and Implementation Officer

Apply now Job no: 507483
Employment type: Non-Ongoing - Specified Term, Ongoing
Location: Melbourne
Categories: APS Level 5

About the team

The Anti-Dumping Commission (the Commission) is responsible for administering Australia’s trade remedies system.  Specifically, the Commission undertakes complex investigations into allegations of dumping and subsidisation made by Australian industry against overseas exporters and governments. These investigations require the Commission to work with Australian manufacturers and importers, as well as foreign exporters and governments. 

The Client Support and Implementation (CSI) team work within the Business Services and Capability, Projects and Strategy Unit. The team is the first point of contact for inbound external client queries, licensed custom brokers, Australian industry, exporters and members of the public who require general information about or wish to access the anti-dumping system or understand how dumping duties are applied to imported goods.

At the conclusion of an investigation, the CSI team is also responsible for actioning the implementation of measures within a digital system.

Our ideal candidate

As a member of the CSI team, you have a collaborative team approach and the ability to organise your own workflow, under limited direction while undertaking moderately complex work.

Our ideal candidate will have experience in customer service, communications, or systems processing areas and:

  • possess excellent verbal and written communications skills, with the ability to respond to and deliver complex technical information across a range of audiences
  • have excellent customer service skills, including the ability to communicate with a wide range of internal and external stakeholders
  • have good organisational skills, including a strong eye for detail and be comfortable working with project management tools and databases
  • have data entry skills, including experience managing databases and be proficient in using MS suite including Excel.

What you will do

As a Client Support and Implementation Officer you will have a strong focus on providing a valued service to clients, and support Commission Investigators by carrying out implementation services during the investigation process. 

Successful candidates will be able to:

  • Demonstrate the ability to quickly acquire an understanding of Australia’s legislative and policy framework in regards to the anti-dumping system 
  • Demonstrate their ability to respond to (via telephone or email), to inbound external client enquiries about the anti-dumping system and how dumping duties are applied to imported goods
  • Assist with planning and implementation of measures following Minister determinations at the conclusion of an investigation
  • Undertake screening of publication of web-based case documents to support the investigations teams
  • Draft and publish guidance material for interested parties engaging or seeking to engage with the anti-dumping system.

Eligibility

To be eligible for employment in the APS and the department, applicants must be Australian Citizens.

Security Clearance

These positions require a Baseline security clearance. The successful applicants will be required to obtain and maintain a clearance at this level.

How to apply

Your application must not contain any classified or sensitive information. This includes in your application responses, CV and any other documents. Applications containing classified information may not be considered by the selection panel.

You are required to complete your application online. In no more than 750 words, provide a pitch explaining how your skills, knowledge and experience will be relevant to this role and why you are the best candidate for the position. You should try and align your application to the job description.

You are also required to provide your current CV with your application. (CVs must be in .doc, .docx, or .pdf format)

Contact information

For more information regarding this opportunity, please contact Kim Le on (03) 8539 2488 or via email at Kim.Le@adcommission.gov.au

Learn more about the department

The department’s Enterprise Agreement and policies provide for a flexible working environment to assist staff balance their work and home life. Staff and managers work together to balance the operating needs of the work unit with the needs of the individual. Options may include part time working arrangements, working from home or other arrangements as agreed by all parties.

The department is committed to a workplace culture that is respectful, inclusive, and diverse, where all employees have a sense of belonging and can bring their authentic whole selves to work every day. We encourage applications from Aboriginal and/or Torres Strait Islander people, mature age, people with disability, culturally and linguistically diverse people and people of the LGBTIQA+ community, including transgender, gender diverse, and intersex people. Please contact our Inclusion team at Inclusion@industry.gov.au for a confidential discussion if you identify from any of these diverse backgrounds and would like to discuss this in more detail.

Please contact recruitment@industry.gov.au or (02) 6276 1235 if you require assistance with your application. Alternatively please refer to our Applying for a position information.

Select the links on the left-hand side of the page for more useful information about a career with the department.

Advertised: AUS Eastern Daylight Time
Applications close: AUS Eastern Standard Time

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