Current Vacancies

Enquiries Officer, APS Level 5, Energy Division

Apply now Job no: 508706
Employment type: Ongoing
Location: Canberra
Categories: APS Level 5

About the team

The GEMS Registration and Outreach (GRO) Team implements policy and  regulations under the Greenhouse and Energy Minimum Standards Act 2012 (GEMS Act) including providing strategic and technical advice, customer enquiry support and regulatory reporting activities in relation to energy efficient equipment and appliances.

The Team forms part of the Energy Division which is at the forefront of policy design and program delivery to improve the efficiency, productivity, affordability and future-readiness of energy in Australia. We work with state and territory governments, businesses and industry to ensure energy consumers have confidence in the choices they make in how and when they use energy. 

Our ideal candidate

Our ideal candidate will provide high-quality technical advice and client service support through the GEMS registration enquiries and reporting functions in support of the GEMS Regulator and the regulator community. 

The team is looking for someone who is self-motivated and is committed to producing high-quality results in a customer service context.

Prior experience or qualifications in customer service or enquiries support in a regulatory context, business process management and quality assurance, or registration or technical systems management would be highly desirable.

What you will do

Our ideal candidate will:

  • Provide customer service enquiries support and reporting activities in line with established key performance indicators and client service expectations
  • Provide technical advice, guidance and briefing to the GEMS Regulator on complex enquiries and policy implementation issues
  • Be able to quickly understand, interpret and apply the relevant program legislation and policy frameworks to provide trusted and accurate advice and guidance
  • Develop and maintain productive working relationships with internal and industry stakeholders, service providers and technical subject matter experts to ensure the smooth delivery of the program
  • Prepare performance reports, including data analysis and identification and insights and emerging trends to inform future program direction

The successful candidate will also demonstrate the following attributes:

  • strong written and verbal communication skills with the ability to simplify and communicate complex information
  • excellent interpersonal skills and the ability to liaise effectively at all levels and with diverse stakeholders
  • attention to detail and a focus on providing high-quality outputs to support the GEMS Regulator
  • a can-do personality with a track record of demonstrating initiative, attention to detail and good professional judgement, and
  • able to quickly acquire expertise in energy efficiency concepts.

You do not need expertise in energy policy or energy efficiency matters, though an understanding of relevant issues is desirable.


To be eligible for employment in the APS and the department, applicants must be Australian Citizens.

Security Clearance

This position requires a Baseline security clearance. The successful applicant will be required to obtain and maintain a clearance at this level.


This process is being used to fill immediate APS Level 5 vacancy. A merit pool may be established and used to fill future vacancies for 12 months from the date the vacancy was advertised in the Gazette.

How to apply

Your application must not contain any classified or sensitive information. This includes in your application responses, CV and any other documents. Applications containing classified information may not be considered by the selection panel.

You are required to complete your application online. Provide a pitch explaining how your skills, knowledge and experience will be relevant to this role and why you are the best candidate for the position. Your pitch can contain no more than 5000 characters (approximately 750 words) and should align to the job description.

You are also required to provide your current CV with your application. (CVs must be in .doc, .docx, or .pdf format).

Contact information

For more information regarding this opportunity, please contact Nina Bogucki via or on 0466 857 097.

Learn more about the department

The department’s Enterprise Agreement and policies provide for a flexible working environment to assist staff balance their work and home life. Staff and managers work together to balance the operating needs of the work unit with the needs of the individual. Options may include part time working arrangements, working from home or other arrangements as agreed by all parties.

The department is committed to a workplace culture that is respectful, inclusive, and diverse, where all employees have a sense of belonging and can bring their authentic whole selves to work every day. We encourage applications from Aboriginal and/or Torres Strait Islander people, mature age, people with disability, culturally and linguistically diverse people and people of the LGBTIQA+ community, including transgender, gender diverse, and intersex people. Please contact our Inclusion team at for a confidential discussion if you identify from any of these diverse backgrounds and would like to discuss this in more detail.

Please contact or (02) 6276 1235 if you require assistance with your application. Alternatively please refer to our Applying for a position information.

Select the links on the left-hand side of the page for more useful information about a career with the department.

Advertised: AUS Eastern Standard Time
Applications close: AUS Eastern Standard Time

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