About the team
As the National Centre for Science and Technology Engagement, Questacon’s vision is for a better future for all Australians through engagement with science, technology and innovation.
The Centre’s section is responsible for operating all visitor functions of Questacon, driving the commercial business of Questacon specifically around Centre operations and monitoring and managing the WH&S aspects of the entire Questacon division.
The Centres’ Business team has responsibility for operating business functions and commercial aspects of the Questacon Centres.
Developing connections with visitors, school groups and members that promote and encourage more audiences to visit and engage with Questacon both onsite and online. We do this maintaining high customer and client service standards that enhance our visitors’ experience and interaction with science.
The School Experience Program Officer role engages with the local and national tourism industry to promote Canberra.
As part of a small team, the role contributes to managing all school and social group visits to Questacon and fostering external relationships with tour operators, agents and teachers to a high standard. This role works closely with Questacon’s internal teams to deliver a high quality experience for our visitors.
Our ideal candidate
The successful candidate would demonstrate excellent organisational skills and a good eye for detail.
They will have;
- Experience in the management of group bookings, and knowledge of the Book Canberra Excursions portal or similar booking software would be advantageous.
- Experience and knowledge of the tourism/hospitality or educational tourism industries is desirable
- Display initiative, flexibility and resilience in a changing workplace environment with competing priorities
- Demonstrate experience working in a customer service environment
- Possess strong communication skills, including highly developed written and oral communication skills and,
- Possess good time management skills with an ability to multitask and reprioritise focus at short notice.
What you will do
As the School Experience Programs Officer, you will work collaboratively as part of the Tourism and School Experience Programs team.
You will work with your team to deliver high quality customer service for our stakeholders, visitors, staff and supporters.
You will be able to work both independently and as part of a team, including with the Tourism and School Experience Program Manager and other members of the Commercial Business team.
Working consistently with the expectations for an APS 3 in the APS Work Level Standards, the School Experience Program Officer is responsible for:
- Monitoring the Group Bookings inbox and Book Canberra Excursions portal
- Responding to enquiries relating to group visits to Questacon
- Processing booking requests from agents, teachers and other group travel coordinators
- Providing a range of administrative assistance to the Tourism and School Experience Programs team
- Monitoring, assessing and reporting on basic group booking statistics
- Coordinating issuing of invoices post visit, and following-up outstanding debtors in consultation with the department’s finance team
- Working closely with the Tourism and School Experience Programs Manager to maximise revenue generated by group visits and promote Questacon’s educational programs, activities and resources to the excursion market.
To be eligible for employment in the APS and the department, applicants must be Australian Citizens.
Prior to commencing the successful applicant will be required to:
This is a Monday to Friday full time position working an average of 37.5 hours per week. You may be required to work nights, public holidays and weekends based on the needs of the business.
This process is being used to fill immediate vacancy. A merit pool may be established and used to fill future vacancies for 12 months from the date the vacancy was advertised in the Gazette.
How to apply
You are required to complete your application online. Provide a pitch explaining how your skills, knowledge and experience will be relevant to this role and why you are the best candidate for the position. Your pitch can contain no more than 5000 characters (approximately 750 words) and should align to the job description.
You are also required to provide your current CV with your application. (CVs must be in .doc, .docx, or .pdf format).
Accessible application documentation is available in other formats on request. Please contact firstname.lastname@example.org or (02) 6276 1235 if you require assistance with your application.
For more information regarding this opportunity, please contact Tourism and School Experience Programs Manager, Tegan Cross via email@example.com or 02 6270 2893.
Learn more about the department
The department’s Enterprise Agreement and policies provide for a flexible working environment to assist staff balance their work and home life. Staff and managers work together to balance the operating needs of the work unit with the needs of the individual. Options may include part time working arrangements, working from home or other arrangements as agreed by all parties.
The department is committed to a workplace culture that is respectful, inclusive, and diverse, where all employees have a sense of belonging and can bring their authentic whole selves to work every day. We encourage applications from Aboriginal and/or Torres Strait Islander people, mature age, people with disability, culturally and linguistically diverse people and people of the LGBTIQA+ community, including transgender, gender diverse, and intersex people. Please contact our Inclusion team at firstname.lastname@example.org for a confidential discussion if you identify from any of these diverse backgrounds and would like to discuss this in more detail.
Please refer to our Applying for a position information for additional information on how to apply.
Select the links on the left-hand side of the page for more useful information about a career with the department.