About the team
We are seeking an Assistant Manager (EL1) for the Contact Services Section to manage the contract and financial assurance team. The Contact Services Section is part of the Business Outreach and Engagement Branch of AusIndustry.
You would work within a multi-disciplinary agile team with contact centre administrators, data reporting specialists, contract managers and service design experts.
The Section supports the delivery of the 13 28 46 Contact Centre services. The 13 28 46 Contact Centre supplements the support and information provided by the business.gov.au website. Business.gov.au is a single digital entry point connecting Australian business owners to information, grants, registrations and support from government.
Our ideal candidate
Our ideal candidate will manage the daily administration of contact services. In particular finance and contract management, with finance and procurement experience. With strong written and verbal communication skills and experience in and stakeholder management. The position provides a great opportunity to build a strong knowledge of key stakeholders across government, industry and business and work with them to promote our channels.
What you will do
- Review and respond to corporate finance queries such as:
- variance reporting,
- account reconciliation,
- contract and
- purchase order management.
- Review and respond to Ministerial Correspondence, event briefs, and replies to enquires from the Minister’s Ofﬁce.
- Influence and manage contact centre operations and governance. Including the promotion of service and business development activities.
- Contract performance management, including quality assurance.
To be eligible for employment in the APS and the department, applicants must be Australian Citizens.
These positions require a Baseline security clearance. The successful applicants will be required to obtain and maintain a clearance at this level.
How to apply
Your application must not contain any classified or sensitive information. This includes in your application responses, CV and any other documents. Applications containing classified information may not be considered by the selection panel.
You are required to complete your application online. Provide a pitch explaining how your skills, knowledge and experience will be relevant to this role and why you are the best candidate for the position. Your pitch can contain no more than 5000 characters (approximately 750 words) and should align to the job description.
You are also required to provide your current CV with your application. (CVs must be in .doc, .docx, or .pdf format).
Accessible application documentation is available in other formats on request. Please contact email@example.com or (02) 6276 1235 if you require assistance with your application.
For more information regarding this opportunity, please contact Jodie Arrow via Jodie.Arrow@industry.gov.au or on 02 6102 8341.
Learn more about the department
The department’s Enterprise Agreement and policies provide for a flexible working environment to assist staff balance their work and home life. Staff and managers work together to balance the operating needs of the work unit with the needs of the individual. Options may include full time/part time working arrangements, working from home or other arrangements as agreed by all parties.
The department is committed to a workplace culture that is respectful, inclusive, and diverse, where all employees have a sense of belonging and can bring their authentic whole selves to work every day. We encourage applications from Aboriginal and/or Torres Strait Islander people, mature age, people with disability, culturally and linguistically diverse people and people of the LGBTIQA+ community, including transgender, gender diverse, and intersex people. Please contact our Inclusion team at firstname.lastname@example.org for a confidential discussion if you identify from any of these diverse backgrounds and would like to discuss this in more detail.
Please refer to our Applying for a position information for additional information on how to apply.
Select the links on the left-hand side of the page for more useful information about a career with the department.