Capability Technical Support Advisor, APS Level 6, Chief Operating Officer Group

Apply now Job no: 510428
Employment type: Ongoing
Location: Canberra
Categories: Info/Comm Tech (ICT), APS Level 6, Human Resources (HR) and People

About the team

The Capability and Talent team deliver of a range of functions related to learning and development and talent management to ensure a high level of performance within the department and preparedness to meet future demands and needs.

Members of the team are responsible for:

  • strategically defining talent, capability, and performance frameworks
  • developing, maintaining and advising on related policies
  • co-ordinating the delivery of high-quality, impactful opportunities for training.

In addition, the team partners with the Workforce Planning team to identify capability gaps and determine existing or new programs to address identified gaps. The team sets a high level of resourcefulness, knowledge, and professionalism in their overall goal of maximising employee performance and capability.

Our ideal candidate

The key areas of knowledge, skill and ability for this position are:

  • the ability to lead and develop others to maintain an effective, positive, and collaborative team
  • effective problem solving and critical thinking skills to exercise sound judgment
  • effective analytical and investigation skills to identify solutions for users
  • the ability to respond in a positive and flexible manner, demonstrating an openness to new information and viewpoints
  • highly developed written and oral communication skills, providing information in a clear, concise, and articulate manner
  • the ability to build and nurture internal and external relationships based on trust and credibility.

What you will do

The Capability Technical Support Advisor provides guidance on capability within the department, including practical implementation of, and reporting on, capability-building initiatives.

The Capability Technical Support Advisor will:

  • be aware of the capability requirements of a diverse department
  • address capability gaps through efficient co-ordination and delivery of programs
  • show a high level of engagement with internal employees, external learning and development providers and facilitators, and at times portfolio agencies
  • demonstrate critical thinking to support the team in delivering training programs relating to capability across the department
  • ensure the Learning Management System (LMS) is functioning effectively to support employees in accessing training and liaise with internal ICT and the LMS vendor to resolve any issues
  • provide advice and technical support relating to system functionality
  • liaise with external training service providers to schedule and review training programs that align to the needs of the department
  • implement activities to enable strategic capability development across the department, spanning the employment lifecycle
  • oversee the delivery of capability-building programs, including drafting plans for communication, promotion, documents for participants, and program evaluations
  • develop reports relating to registration and completion rates using Excel, LMS and Aurion data
  • identify, scope and manage business improvement projects to uplift the capability across the department
  • participate in whole of government working groups and workshops to ensure awareness of APS-wide strategies regarding capability and talent
  • maintain good working relationships with employees at high levels of the department.


To be eligible for employment in the APS and the department, applicants must be Australian Citizens.

Security Clearance

This position requires a Baseline security clearance. The successful applicant will be required to obtain and maintain a clearance at this level.


This process is being used to fill an immediate ongoing APS Level 6 vacancy. A merit pool may be established to fill future ongoing and non-ongoing APS Level 6 vacancies.

How to apply

Your application must not contain any classified or sensitive information. This includes in your application responses, CV and any other documents. Applications containing classified information may not be considered by the selection panel.

You are required to complete your application online. Provide a pitch explaining how your skills, knowledge and experience will be relevant to this role and why you are the best candidate for the position. Your pitch can contain no more than 5000 characters (approximately 750 words) and should align to the job description.

You are also required to provide your current CV with your application. (CVs must be in .doc, .docx, or .pdf format).

Accessible application documentation is available in other formats on request. Please contact or (02) 6276 1235 if you require assistance with your application.

Contact information

For more information regarding this opportunity, please contact Jade Cordell on 02 6213 6353 or via

Learn more about the department

The department’s Enterprise Agreement and policies provide for a flexible working environment to assist staff balance their work and home life. Staff and managers work together to balance the operating needs of the work unit with the needs of the individual. Options may include full time/part time working arrangements, working from home or other arrangements as agreed by all parties.

The department is committed to a workplace culture that is respectful, inclusive, and diverse, where all employees have a sense of belonging and can bring their authentic whole selves to work every day. We encourage applications from Aboriginal and/or Torres Strait Islander people, mature age, people with disability, culturally and linguistically diverse people and people of the LGBTIQA+ community, including transgender, gender diverse, and intersex people. Please contact our Inclusion team at for a confidential discussion if you identify from any of these diverse backgrounds and would like to discuss this in more detail.

Please refer to our Applying for a position information for additional information on how to apply.

Select the links on the left-hand side of the page for more useful information about a career with the department.

Advertised: AUS Eastern Standard Time
Applications close: AUS Eastern Standard Time

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