About the team
The ICT Service Management team is a cross functional team which is responsible for maintaining the ICT Service Management framework by employing the usage of comprehensive processes and procedures. As much as possible the team will follow the ITIL best practices which give guidance on the provision of quality IT services and the processes, procedures and other capabilities required when supporting the ICT Service Management lifecycle.
The team is responsible for:
Our ideal candidate
Our ideal candidate would:
What you will do
You will be responsible for:
assisting the team in all non-production ICT change management requests (which could be updates to an existing non-production environment or something new) from the design phase into regular service and BAU operations
assisting the Software Management team with non-complex software requests such as licence requests for corporate systems such as CRM and PowerBI.
To be eligible for employment in the APS and the department, applicants must be Australian Citizens.
The filling of this vacancy is intended to constitute an affirmative measure under Section 33 of the Australian Public Service Commissioner’s Directions 2022. This vacancy is open only to people with disability.
Successful applicants are required to provide evidence to confirm they are a person with disability. Evidence of disability is not to include information about the type of disability. Suitable evidence of a disability would be a certificate or letter from a registered medical practitioner. The following documents would also be acceptable:
If the above documents are not available, a statutory declaration from the applicant can be accepted.
This position requires a Baseline security clearance. The successful applicant will be provided with information regarding obtaining and maintaining a clearance at this level.
Accessibility and reasonable adjustments
The department is committed to ensuring our facilities, systems and work practices are accessible. Anyone with a permanent or temporary disability, injury or illness can request reasonable adjustments at all stages of their employment.
This process may be used to fill both ongoing (permanent) and non-ongoing (temporary) roles. A merit pool may be established to fill future vacancies.
The department supports flexible working arrangements and staff can apply to work a mix of hours from home and office locations each week.
How to apply
Your application must not contain any classified or sensitive information in your resume, cover letter or any other documents. Applications containing classified information may not be considered by the selection panel.
To support you in applying for this job we have partnered with McMillan Staff Development to provide you with the following two video guides:
Work Examples & STAR
When applying for this role, you will be asked to complete an online application form and upload your current resume.
Your application will be reviewed and if you are longlisted you will be asked to participate in an interview on the Modern Hire interview platform.
This will then be reviewed and if you are shortlisted we will invite you to attend an interview.
We want to make sure you have everything you need in order to apply for this position. Accessible application documentation is available in other formats on request. Please contact email@example.com or 1800 648 942 if you require assistance with your application.
Learn more about the department
The department offers a flexible, diverse, and collaborative workplace. We value everyone bringing their different backgrounds and points of view to work every day. We can give you a challenging and rewarding career with the opportunity to contribute to policy that affects all Australians – and the world. You can find out more about us and the work we do at industry.gov.au.
From study support to generous parental leave and flexible work arrangements, your manager will work with you to help you along your career journey and achieve work-life balance.
The department is committed to a workplace culture that is respectful, inclusive, and diverse, where all employees have a sense of belonging and can bring their authentic selves to work every day. We encourage applications people who identify as Aboriginal or Torres Strait Islander, people with disability, culturally and linguistically diverse people and people of the LGBTIQA+ community, including transgender, gender diverse, and intersex people. Please contact our Inclusion team at firstname.lastname@example.org for a confidential discussion if you identify from any of these diverse backgrounds and would like to discuss this in more detail. Please refer to our Applying for a position information for additional information on how to apply.