Assistant Manager, Executive Level 1, AusIndustry

Apply now Job no: 510992
Employment type: Ongoing
Location: Canberra
Categories: Programme Management, Executive Level 1, Customer service, Call centre, Project Management

About the team

The Business Outreach and Engagement Branch assists businesses to engage with government, in a simpler and more streamlined way. We directly support businesses to grow, access services and grants, and make connections and networks. This gives us unique insight into local conditions, and the impact of government policies and programs on the ground.

The AusIndustry Insights section develops insights about the challenges and opportunities that Australian businesses are experiencing day to day, in near real-time. To do this, we pair qualitative business stories with quantitative data from business interactions with government programs, and our website and contact centre. Our business insights are shared across the APS to assist with policy challenges, inform decision-making, and improve impact and outcomes for businesses.

Our ideal candidate

Our ideal candidate is a curious and creative problem-solver, who likes exploring new ways of doing things. You have excellent judgement, engage constructively with risk, and think strategically.

You can communicate clearly, choosing the right format and content depending on the audience. You are able to distil large amounts of complex information into clear and persuasive key messages. You see links between information and identify opportunities where our work can add value. You enjoy working collaboratively and building partnerships and networks.

You are flexible and adaptable, delivering results under deadline pressure, ambiguity and changing circumstances. You have a track record of delivering outcomes and leading high performing teams.

What you will do

As Assistant Manager, AusIndustry Insights, you will work with a high level of autonomy under broad direction. You will lead a small team to use qualitative and quantitative information to develop business insights. In particular, you will:

  • Manage planned and ad hoc business insights reporting processes, including urgent requests for input.
  • Understand and report on emerging issues and trends, considering strategic priorities across the department, the APS and government.
  • Proactively identify stakeholder needs and opportunities to add value, then develop appropriate solutions.
  • Form strong relationships across government, including advocating for, representing and negotiating on behalf of the branch, division and department.
  • Develop practical resources, such as user guides, to support data standardisation and capability.
  • Lead, develop, and mentor staff, providing timely and constructive feedback and managing performance.


To be eligible for employment in the APS and the department, applicants must be Australian Citizens.

Security Clearance

These positions require a Baseline security clearance. The successful applicants will be required to obtain and maintain a clearance at this level.

How to apply

Your application must not contain any classified or sensitive information. This includes in your application responses, CV and any other documents. Applications containing classified information may not be considered by the selection panel.

You are required to complete your application online. Provide a pitch explaining how your skills, knowledge and experience will be relevant to this role and why you are the best candidate for the position. Your pitch can contain no more than 5000 characters (approximately 750 words) and should align to the job description.

You are also required to provide your current CV with your application. (CVs must be in .doc, .docx, or .pdf format).

Accessible application documentation is available in other formats on request. Please contact or (02) 6276 1235 if you require assistance with your application.

Contact information

For more information regarding this opportunity, please contact Sally Bayley-Nelson (Manager, AusIndustry Insights) at or 0437 317 301.

Learn more about the department

The department’s Enterprise Agreement and policies provide for a flexible working environment to assist staff balance their work and home life. Staff and managers work together to balance the operating needs of the work unit with the needs of the individual. Options may include full time/part time working arrangements, working from home or other arrangements as agreed by all parties.

The department is committed to a workplace culture that is respectful, inclusive, and diverse, where all employees have a sense of belonging and can bring their authentic whole selves to work every day. We encourage applications from Aboriginal and/or Torres Strait Islander people, mature age, people with disability, culturally and linguistically diverse people and people of the LGBTIQA+ community, including transgender, gender diverse, and intersex people. Please contact our Inclusion team at for a confidential discussion if you identify from any of these diverse backgrounds and would like to discuss this in more detail.

Please refer to our Applying for a position information for additional information on how to apply.

Select the links on the left-hand side of the page for more useful information about a career with the department.

Advertised: AUS Eastern Standard Time
Applications close: AUS Eastern Standard Time

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