Laboratory Services Officer, APS Level 4, National Measurement Institute

Apply now Job no: 510994
Employment type: Ongoing
Location: Sydney
Categories: APS Level 4, Science, Engineering, Technical

About the Role

We are the Australian Government’s national authority on measurement. We play an important role in the Australian economy by leading, maintaining and regulating Australia’s measurement system. We deliver world-class measurement products, advice and client services and administer the regulatory framework for measurement. Our national measurement standards are recognised internationally and we work to enhance and maintain these standards.

We value the different skills, knowledge and perspectives our employees bring. We’re committed to giving everyone an equal opportunity to participate, contribute and progress. Our values and behaviours centre around being Adaptable, Innovative, Accountable, Strategic, Inclusive and Influential.

The Analytical Services Branch consists of a team of over 100 staff based in North Ryde and Port Melbourne. We are responsible for conducting chemical and biological measurement on a wide range of samples (including water, soil, food and pharmaceuticals). Performing a diverse range of tests (including elements, nutrients, organic contaminants and microbiological parameters). We provide analytical solutions and technical expertise for a large set of private sector and government clients across the environmental, food and health sectors, enabling them to meet their business, research and regulatory compliance needs. We also work closely with the tertiary education sector in Australia and have a number of international stakeholders. The Australian Ultra Trace Laboratory, AUTL, is a highly specialised laboratory operating advanced instrumentation to provide world class capabilities for environmental contaminants such as dioxins and PFAS.

We are excited to be offering a role based at North Ryde that will focus on laboratory services. Primary focusses are providing administrative support for the laboratories (Organic Chemistry, Inorganic Chemistry, AUTL), ensuring good service delivery outcomes and operational process improvements. Whilst this role is more of an administrative nature a comprehensive scientific background and knowledge of laboratory operations is required. The Laboratory Services Officer role is highly collaborative, engaging with staff across these laboratories and the associated support functions on the site. We need to build more efficient work management systems and new capabilities to improve our delivery and offer.

Our ideal candidate

The National Measurement Institute (NMI) is looking for a candidate with tertiary qualifications in science. With a significant understanding, proven success and passion for both the administrative and technical aspects of a laboratory operation.

The candidate will be able to demonstrate:

  • a history of high performance in a large and complex laboratory environment, including:
    • data entry
    • customer service experience
    • service delivery
    • technical aspects
    • process improvement
  • the ability to build collaborative relationships with people undertaking a variety of roles at multiple levels in the workplace
  • the capability to provide positive influence and lead process improvement
  • Motivation and Proactivity in exemplifying our Values
  • a solid knowledge of the principles of Good Laboratory Practice and laboratory Work Health & Safety

What you will do

This position is based at NMI North Ryde and is a full time position providing administrative and technical support to the Analytical Services Branch through receiving and processing incoming environmental, food and pharmaceutical samples, storage and disposal after testing, despatch of sampling containers, liaising with  stakeholders and compiling and issuing reports and invoices to clients.

You will report to the Laboratory Services Manager at North Ryde with accountabilities extending to all parts of the North Ryde Analytical Services and AUTL laboratory operations.

In this role you will:

  • Provide administrative and technical support to NMI North Ryde including : Sample receipt, accurate and timely registration of samples into NMI’s LIMS, assignment of pricing and turn-around-times and other client specific instructions, timely and accurate report generation, invoicing and assisting with other Laboratory Services as required.
  • Build and sustain positive relationships with team members, internal and external clients and understand, respond and resolve customer enquiries.
  • Be accountable for completion of allocated tasks, organising workflows, review of work processes and development/training of less experienced team members.
  • Contribute positively to decision making within the work area
  • Work collaboratively and make effective use of individual and team capabilities
  • Show initiative and be responsive to changes in requirements
  • Contribute to strategic planning and the implementation of process improvement initiatives


To be eligible for employment in the APS and the department, applicants must be Australian Citizens.

Security Clearance

These positions require a Baseline security clearance. The successful applicants will be required to obtain and maintain a clearance at this level.


Tertiary qualifications in a scientific field, chemistry preferred

A minimum of 3 years relevant experience.

Invoicing experience would be advantageous

How to apply

Your application must not contain any classified or sensitive information. This includes in your application responses, CV and any other documents. Applications containing classified information may not be considered by the selection panel.

You are required to complete your application online. Provide a pitch explaining how your skills, knowledge and experience will be relevant to this role and why you are the best candidate for the position. Your pitch can contain no more than 5000 characters (approximately 750 words) and should align to the job description.

You are also required to provide your current CV with your application. (CVs must be in .doc, .docx, or .pdf format).

Accessible application documentation is available in other formats on request. Please contact or (02) 6276 1235 if you require assistance with your application.

Your application should demonstrate your:

Experience with all aspects of Sample Management in a fast paced analytical laboratory.

Commitment to a workplace culture that values respect, inclusion and diversity with a strong focus on all aspects of Work Health & Safety including psychosocial wellbeing.

Understanding of laboratory quality systems requirements per ISO 17025.

Comprehensive high level interpersonal, written and oral communication skills

Extensive ICT skills (Microsoft Office Applications) and experience in the use of a Laboratory Information Management System.

Ability to lead/train and participate in teams in a chemical laboratory and an office environment.

High level organisational skills, ability to work autonomously  

Success and enthusiasm to take initiative and improve processes in a laboratory environment.

Contact information

For more information regarding this opportunity, please contact Susanne Neuman ( or Danny Slee (, phone 02 9449 0111.

Learn more about the department

The department’s Enterprise Agreement and policies provide for a flexible working environment to assist staff balance their work and home life. Staff and managers work together to balance the operating needs of the work unit with the needs of the individual. Options may include full time/part time working arrangements, working from home or other arrangements as agreed by all parties.

The department is committed to a workplace culture that is respectful, inclusive, and diverse, where all employees have a sense of belonging and can bring their authentic whole selves to work every day. We encourage applications from Aboriginal and/or Torres Strait Islander people, mature age, people with disability, culturally and linguistically diverse people and people of the LGBTIQA+ community, including transgender, gender diverse, and intersex people. Please contact our Inclusion team at for a confidential discussion if you identify from any of these diverse backgrounds and would like to discuss this in more detail.

Please refer to our Applying for a position information for additional information on how to apply.

Select the links on the left-hand side of the page for more useful information about a career with the department.

Advertised: AUS Eastern Standard Time
Applications close: AUS Eastern Standard Time

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