Digital Engagement Content and Communications Writer, APS Level 5 and 6, Digital Strategy & Cyber Security

Apply now Job no: 512033
Employment type: Non-Ongoing - Specified Term, Ongoing
Location: Any location in Australia, Canberra
Categories: Info/Comm Tech (ICT), APS Level 6

About the department

The department plays a key role in the Australian Government’s agenda to create jobs and build a stronger, more resilient and competitive economy. Our work builds on Australia’s existing strengths, supports businesses to grow, and drives new opportunities for long-term productivity growth and prosperity. The success of the department helps Australia recover from the economic consequences of COVID‑19 and adapt to its ongoing effects. Through our work, we support the government’s economic recovery plan and help to deliver a better future for all Australians.

About the team

The Chief Information Officer Group (CIO Group) is an exciting, fast-paced division that drives the digital agenda for the Department of Industry, Science, and Resources. Leading the delivery of the department’s digital offerings, the CIO Group partner with business areas and stakeholders to:

  • Realise the digital policy objectives of the Department
  • Define the Departments digital landscape
  • Drive the innovation and transformation of its IT services

As part of the Digital Strategy and Cyber Security Branch, the Digital Engagement and Training team is the 'front door' to the CIO Group. The team supports the CIO group to deliver digital services and solutions for the department through:

  • Organisational change management and communications
  • Information and guidance to assist staff in consuming the digital offerings of the Department
  • Sound knowledge of the Department’s digital landscape 

The responsibilities of the Digital Engagement and Training team include:

  • Having a sound understanding of the department's digital solutions and services, and the needs of users. 
  • Being the first point of contact for the CIO Group on new digital projects and solutions
  • Working with subject matter experts to ensure requests progress appropriately
  • Leading the development and coordination of communication and engagement strategies for the departments ICT services and solutions
  • Providing IT project delivery teams with organisational change management to ensure a positive user experience
  • Partnering with other divisions and portfolio agencies to understand their ICT requirements, leverage existing services and assist them in achieving their digital transformation goals
  • Supporting the Executive on the prioritisation of work across the division and working on a range of priority ICT initiatives
  • Deliver training, guidance, digital content, and support to staff on the department's wide range of systems and solutions to build digital capability within the department 

Our ideal candidate

This is a great opportunity for someone who has a passion digital content that enables users to succeed in their day-to-day work. We are looking for a motivated, proactive, and personable individual to work in a diverse and dynamic team.  

Successful candidates will:

  • have a strong end user focus with the ability to confidently advocate for user needs
  • have the ability to understand and present a holistic view of digital content, understand what impacts this has for end users and look for opportunities to improve user experience
  • have effective verbal and written communication skills  
  • understand the method of content pair writing with subject matter experts and the need to advise on best practices for how content is presented for online consumption
  • thrive in collaborating within a team environment and working across other teams
  • has experience in writing for online platforms and meeting readability and accessibility standards within an Australian Government context (WCAG 2.1 AA)
  • has knowledge and experience with the Australian Government Style Manual
  • have strong interpersonal skills and experience with stakeholder engagement
  • be adaptable and confident in coordinating a multitude of different tasks and projects simultaneously 
  • demonstrate a sound understanding of ICT concepts and an ability to learn new technologies quickly 
  • be comfortable in a fast-paced environment 
  • have a proven ability to show initiative and problem solve 
  • poses a professional and supportive customer service approach    

Desirable but not essential:

  • Experience with human centred design principles and user research evidence-based approach to support digital end user journey and task-based scenarios
  • Experience in delivering Organisational Change Management especially in an IT environment
  • Experience developing digital content strategies including the assessment of content holistically from an information architecture basis
  • Experience in developing user content for informational based websites or online applications  

What you will do

As a Digital Engagement Content and Communications Writer, you will:  

  • engage with and support a variety of stakeholders and ICT projects within the CIO Group to understand ICT landscape changes and what impacts this has on end users
  • work alongside project teams to develop and deliver communication strategies for the departments ICT projects in a manner that represents CIO Group
  • build a sound understanding of the digital services and solutions delivered by the CIO Group to provide effective guidance and support to the department via online informational content 
  • write, coordinate, publish and quality assure ICT related communications and online content for the department 
  • partner with business areas and maintain positive and collaborative relationships with internal and external stakeholders 
  • work with the ICT Digital Training team to identify training requirements for departmental ICT systems and solutions 
  • work on a range of additional and diverse divisional priorities for the CIO Group 
  • deliver content that meets Australian Government standards for readability and accessibility compliance standards

Those candidates found suitable for the role will also be required to:

  • Supervise other members of the team, including but not limited to:
    • performance feedback
    • supporting career development
    • assisting with work prioritisation
    • ensuring quality of outputs are maintained
  • Have a sound understanding of the Divisions longer term strategic, political and operational goals to ensure work is prioritised and decision are made in line with these objectivise.
  • Coach and lead the team in meeting accessibility and readability standards for the digital content produced by the team


To be eligible for employment in the APS and the department, applicants must be Australian Citizens.

These positions require a Baseline security clearance. The successful applicants will be required to obtain and maintain a clearance at this level.


A merit pool may be established and used to fill future vacancies within 18 months from the date the vacancy was first advertised in the Gazette.

The department does currently offer flexible work opportunities for many roles. This vacancy is Canberra based, although flexible or remote work arrangements may be considered. Please reach out to the contact officer to discuss this further.

How to apply

Your application must not contain any classified or sensitive information. This includes in your application responses, CV and any other documents. Applications containing classified information may not be considered by the selection panel.

You are required to complete your application online. To apply please provide:

  • your current CV - (must be in .doc, .docx, or .pdf format).
  • a one-page pitch (maximum 750 words) aligning your response with the above job description, outline how your skills, knowledge and experience will be relevant to the role and why are you are the best candidate for the position.

Accessible application documentation is available in other formats on request. Please contact or (02) 6276 1235 if you require assistance with your application.

Contact information

For more information regarding this opportunity, please contact Erin Gough at

Learn more about the department

The department’s Enterprise Agreement and policies provide for a flexible working environment to assist staff balance their work and home life. Staff and managers work together to balance the operating needs of the work unit with the needs of the individual. Options may include full time/part time working arrangements, working from home or other arrangements as agreed by all parties.

The department is committed to a workplace culture that is respectful, inclusive, and diverse, where all employees have a sense of belonging and can bring their authentic whole selves to work every day. We encourage applications from Aboriginal and/or Torres Strait Islander people, mature age, people with disability, culturally and linguistically diverse people and people of the LGBTIQA+ community, including transgender, gender diverse, and intersex people. Please contact our Inclusion team at for a confidential discussion if you identify from any of these diverse backgrounds and would like to discuss this in more detail.

Please refer to our Applying for a position information for additional information on how to apply.

Select the links on the left-hand side of the page for more useful information about a career with the department.

Advertised: AUS Eastern Daylight Time
Applications close: AUS Eastern Daylight Time

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