Laboratory Services Officer, APS Level 5, National Measurement Institute

Apply now Job no: 512208
Employment type: Ongoing
Location: Melbourne
Categories: APS Level 5, Administration, Customer service, Call centre

About the department

The department plays a key role in the Australian Government’s agenda to create jobs and build a stronger, more resilient and competitive economy. Our work builds on Australia’s existing strengths, supports businesses to grow, and drives new opportunities for long-term productivity growth and prosperity. The success of the department helps Australia recover from the economic consequences of COVID‑19 and adapt to its ongoing effects. Through our work, we support the government’s economic recovery plan and help to deliver a better future for all Australians.

About the National Measurement Institute

The National Measurement Institute (NMI) is a large division within the Department of Industry, Science and Resources (DISR). The NMI supports DISR in meeting its objectives by being the national authority of measurement.

We are the Australian Government’s national authority on measurement. We play an important role in the Australian economy by leading, maintaining and regulating Australia’s measurement system. We deliver world-class measurement products, advice and client services and administer the regulatory framework for measurement. Our national measurement standards are recognised internationally and we work to enhance and maintain these standards.

We value the different skills, knowledge and perspectives our employees bring. We’re committed to giving everyone an equal opportunity to participate, contribute and progress. Our values and behaviours centre around being Adaptable, Innovative, Accountable, Strategic, Inclusive and Influential.

About the Branch

The Analytical Services Branch consists of a team of over 100 staff based in North Ryde and Port Melbourne. We are responsible for conducting chemical and biological measurement on a wide range of samples (including water, soil, food and pharmaceuticals). Performing a diverse range of tests (including elements, nutrients, organic contaminants and microbiological parameters). We provide analytical solutions and technical expertise for a large set of private sector and government clients across the environmental, food and health sectors, enabling them to meet their business, research and regulatory compliance needs. We also work closely with the tertiary education sector in Australia and have a number of international stakeholders. The Australian Ultra Trace Laboratory, AUTL, is a highly specialised laboratory operating advanced instrumentation to provide world class capabilities for environmental contaminants such as dioxins and PFAS.

We are excited to be offering a role based at Port Melbourne that will focus on laboratory services. Primary focusses are providing administrative support for the laboratories (Food & Health Chemical, Food & Health Biological), ensuring good service delivery outcomes and operational process improvements. Whilst this role is more of an administrative nature a comprehensive scientific background and knowledge of laboratory operations is required. The Laboratory Services Officer role is highly collaborative, engaging with staff across these labs and the associated support functions on the site. We need to build more efficient work management systems and new capabilities to improve our delivery and offer.

Our ideal candidate

National Measurement Institute (NMI) is looking for a candidate with tertiary qualifications or relevant work experience in science. With a significant understanding, proven success and passion for both the administrative and technical aspects of a laboratory operation.

The candidate will:

  • Demonstrate a history of high performance in a large and complex laboratory environment. This includes data entry, customer service experience, service delivery, technical aspects and process improvement.
  • Have the ability to build collaborative relationships with people undertaking a variety of roles at multiple levels in the workplace is critical.
  • Be capable of providing positive influence and lead process improvement utilising strong communication and ICT skills.
  • Have tertiary qualifications in a scientific field or a minimum of 3 years relevant experience.

NMI is seeking a person who will bring a positive energy, exemplifying our Values. A solid knowledge of the principles of Good Laboratory Practice and laboratory Work Health & Safety are also essential to this role.

Our department has a commitment to inclusion and diversity, with an ambition of being the best possible place to work. This reflects the importance we place on our people and on creating a workplace culture where each and every one of us is valued and respected for our contribution. Our ideal candidate adds to this culture and our workplace in their own way.

What you will do

Providing technical and administrative support to the Analytical Services Branch through sample management, reporting and client liaison to internal and external stakeholders.

You will report to the Laboratory Services Manager at Port Melbourne with accountabilities extending to all parts of the Port Melbourne and North Ryde Analytical Services and AUTL laboratory operations.

There will be significant opportunity for personal development and to engage with broader NMI activities.

In this role you will:

  • Carry out complex administrative tasks and technical support to NMI Port Melbourne
  • Supervise the Laboratory Services team and provide assistance when the Section Manager is absent
  • Contribute to the setting of the direction of work priorities and practices, monitoring the workflow and identifying training needs for staff members.
  • Be accountable for completion of allocated tasks and decisions and supporting less experienced staff members in achieving their goals through the provision of guidance and quality assurance
  • Develop and maintain positive relationships with team members, internal and external clients and understand, respond and resolve customer needs and expectations.
  • Contribute positively to decision making within the work area.
  • Work collaboratively and make effective use of individual and team capabilities.
  • Apply innovative initiatives and contribute to change and to the improvement in quality and efficiency of services.
  • Self-development in leadership, technical, system and safety audits as well as other forums and training opportunities.


To be eligible for employment in the APS and the department, candidates must be Australian Citizens.

Tertiary qualifications in a scientific field or a minimum of 3 years relevant experience.

Positions require a Baseline security clearance and successful candidates will be required to obtain and maintain a clearance at this level.


A merit pool may be established and used to fill future vacancies within 18 months from the date the vacancy was first advertised in the Gazette.

For further information about this job, please click on Apply Now to visit the department’s Current Vacancies page

The department does currently offer flexible work opportunities for many roles. This vacancy is Port Melbourne based, although flexible or remote work arrangements may be considered. Please reach out to the contact officer to discuss this further.

How to apply

Your application must not contain any classified or sensitive information. This includes in your application responses, CV and any other documents. The selection panel may not consider applications containing classified information.

Please provide a pitch explaining how your skills, knowledge and experience will be relevant to this role and why you are the best candidate for the position. Your pitch can contain no more than 5000 characters (approximately 750 words) and should align to the job description.

Your application should demonstrate your:

  • Commitment to a workplace culture that values respect, inclusion and diversity with a strong focus on all aspects of Work Health & Safety including psychosocial
  • Understanding of laboratory quality systems requirements per ISO 17025.
  • Comprehensive high level interpersonal, written and oral communication skills
  • Extensive ICT skills (Microsoft Office Applications) and experience in the use of a LIMS system.
  • Ability to lead/train and participate in teams in an office environment
  • Self-motivated with a proven history of high level organisational and prioritisation skills, ability to work autonomously 
  • Success and enthusiasm to take initiative and improve processes in a laboratory environment.
  • A proactive, inclusive and collaborative approach that includes an enthusiasm for personal development and learning

Please complete your application online and provide your current CV with your application. (CVs must be in .doc, .docx, or .pdf format).

Accessible application documentation is available in other formats on request. Please contact or (02) 6276 1235 if you require assistance with your application.

Contact Information

For more information on this vacancy, please contact Michelle Orlinski on 03 9644 4886 or

Learn more about the department

The department’s Enterprise Agreement and policies provide for a flexible working environment to assist staff balance their work and home life. Staff and managers work together to balance the operating needs of the work unit with the needs of the individual. Options may include part time working arrangements, working from home or other arrangements as agreed by all parties.

The department is committed to a workplace culture that is respectful, inclusive, and diverse, where all employees have a sense of belonging and can bring their authentic whole selves to work every day. We encourage applications from Aboriginal and/or Torres Strait Islander people, mature age, people with disability, culturally and linguistically diverse people and people of the LGBTIQA+ community, including transgender, gender diverse, and intersex people. Please contact our Inclusion and Capability team at for a confidential discussion if you identify from any of these diverse backgrounds and would like to discuss this in more detail.

Please refer to our Applying for a position information for additional information on how to apply.

Select the links on the left-hand side of the page for more useful information about a career with the department.

Advertised: AUS Eastern Daylight Time
Applications close: AUS Eastern Daylight Time

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