Questacon Centres' Business Manager, Executive Level 1, Questacon

Apply now Job no: 513099
Employment type: Ongoing
Location: Canberra
Categories: Executive Level 1, Science, Engineering, Technical

About the department

The department plays a key role in the Australian Government’s agenda to create jobs and build a stronger, more resilient and competitive economy. Our work builds on Australia’s existing strengths, supports businesses to grow, and drives new opportunities for long-term productivity growth and prosperity. The success of the department helps Australia recover from the economic consequences of COVID‑19 and adapt to its ongoing effects. Through our work, we support the government’s economic recovery plan and help to deliver a better future for all Australians.

About the team

Questacon – The National Science and Technology Centre is a division of the Australian Government Department of Industry, Science and Resources. Our Vision is “a better future for all Australians through engagement with science, technology and innovation.” We deliver on that vision through our Mission “to excite and motivate people through inspirational learning experiences”. Science communication is at the heart of what we do.

The Questacon’s Centres Experience section is responsible for managing the Questacon Centre ensuring all visitors have great experiences. This section also has responsibility for developing connections with visitors, school groups and members that promote and encourage more audiences to visit and engage with Questacon as a whole. The team comprises of various functions including, Visitor Experiences, Events, Retail, Memberships, Tourism and Group Bookings. These teams maximise day to day operations and drive new business opportunities so more visitors can engage with Questacon.

The opportunity

This is an exciting opportunity for a commercially minded problem solver who is creative, driven and enjoys leading a team of passionate people to achieve business goals.

Our ideal candidate

Our people are passionate, professional and authentic, demonstrating the best values of the APS and global museum leadership. We are looking for people who will demonstrate these attributes as part of a cohesive leadership team that values creativity, experimentation, and collaborative approaches. 

The Centres’ Business Manager is a strong leader who is organised and highly motivated. You will have excellent communication skills and contribute to a productive workplace in a complex and challenging environment with competing demands. You will be strategic, innovative, and work well in a fast-paced environment.

You will ideally have experience working in the commercial, cultural, tourism and/or events sector.

Questacon values resilient leaders who show an inclusive approach to building relationships, to foster a positive culture and enhance our people’s capability.

Our department has a commitment to inclusion and diversity, with an ambition of being the best possible place to work. This reflects the importance we place on our people and on creating a workplace culture where each and every one of us is valued and respected for our contribution. Our ideal candidate adds to this culture and our workplace in their own way.

What you will do

The Centres’ Business Manager is responsible for:

  • Overseeing the strategic direction of the Questacon Centres’ business functions.
  • Leading a team who are responsible for delivering a range of business functions to a high standard exceeding customer expectations.
  • Creating an environment in which staff can succeed with a focus on career and capability development.
  • Developing of a team culture that embraces collaboration, inclusion, continuous improvement and upholds Questacon and APS values.
  • Developing effective and collaborative relations within all teams at Questacon, harnessing the expertise from across Questacon to progress our business agenda.
  • Maximising existing business functions, critically analyse new commercial initiatives and develop realistic and achievable business plans that set a future pathway for business growth and success.
  • Monitoring and evaluating the performance of all business functions, strategically resetting as required.
  • Actively connecting and keeping up-to-date with all relevant business sectors, exploring market activity, keeping on top of trends and demonstrating foresight to progress ideas and initiatives.


The successful applicant will be required to hold and maintain a valid ACT Working with Vulnerable People (WWVP) card.

To be eligible for employment in the APS and the department, candidates must be Australian Citizens.

Positions require a Baseline security clearance and successful candidates will be required to obtain and maintain a clearance at this level.


The demands of the role are full time but open to job sharing arrangements. You will work within the scope of the Department’s Enterprise Agreement and other policies. Outside of the usual pattern or work, this role may require some after-hours or weekend work, and may involve some interstate and international travel as required. This role has place-based requirements.

A merit pool may be established and used to fill future vacancies within 18 months from the date the vacancy was first advertised in the Gazette.

How to apply

Your application must not contain any classified or sensitive information. This includes in your application responses, CV and any other documents. The selection panel may not consider applications containing classified information.

Please provide a pitch explaining how your skills, knowledge and experience will be relevant to this role and why you are the best candidate for the position. Your pitch can contain no more than 5000 characters (approximately 750 words) and should align to the key duties listed above.

Please complete your application online and provide your current CV with your application. (CVs must be in .doc, .docx, or .pdf format).

Accessible application documentation is available in other formats on request. Please contact or (02) 6276 1235 if you require assistance with your application.

Please refer to our Applying for a position information for additional information on how to apply.

Contact Information

For more information on this vacancy, please contact Angie Good on 02 6112 9730 or

Advertised: AUS Eastern Standard Time
Applications close: AUS Eastern Standard Time

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